We work hard to ensure our clients are not only satisfied but that their expectations are surpassed. We truly VALUE the client-experience with Stevens Insulation Services, and we appreciate the time our clients have taken to offer their feedback.
Initial visit... Darren came over at a convenient time for me at 7am. He came from Port Perry which meant he woke up very early for my convenience. Unlike some companies who tried to sell me the most expensive package, Darren was very honest and explained all options clearly. A quote was sent within 24 hours after the visit. 2nd visit... My insulation job was not simple. It required some coordination with a roofing company. Darren came over 2nd time to clarify and explain how everything would tie together. Once again, he came at at a convenient time for me at 7am. Days leading up to the job... Darren was able to answer my questions and concerns within a few hours by emails and phone calls. On the day of April 13th 2016... Darren and his crew showed up on time. There was some slight delay with the roof work which was performed by another company (not Stevens Insulation's fault!!). Instead of standing around and being useless, Darren and his crew climbed onto the roof to help the roofer. Once the roof was removed, it was discovered the work scope need to increase. At that point, Darren could have totally taken advantage of me and charge me a huge amount knowing that I will never have another chance to redo the insulation. Instead, Darren gave me a very reasonable quote on the spot for the increased work scope. His crew was also very polite and respectful. They explained everything before, during, and after the job. They also did a very good job cleaning up. I inspected their work. Foam were sprayed over multiple passes, allowing curing in between. Baffles were installed where needed. Future job... I will use them again for my attic without hesitation. Summary: Darren is very very honest throughout the entire process from the initial visit to the very end. Darren and his men are dependable. Great communication with Darren and his men throughout the entire process. His men did a very good job on a professional and personal level. Highly recommended.
We had an absolutely fantastic experience dealing with Stevens Insulation recently. The owner Darren was extremely professional and took the time to explain the process thoroughly to us and followed up afterwards to confirm that we were pleased with his team's work. The crew was on time and even helped us clear out the heavy items in our garage so the work could be done! The finished job was very neat and clean and best of all, we immediately noticed a significant difference in the warmth of our family room above our garage. We would highly recommend Stevens Insulation.
I interviewed about 5 different companies for my insulation job. Darren and his team are definitely the best of the best. They arrive on time and do a very very professional job. I have referred them to my entire family, and all of them have loved the job this company does. Prices are more than fair for the time and effort this team puts in. I wish there were more companies out there like this one. Darren and his team take their time and explain the different options they have for your home. I asked soooo many questions, Darren was never frustrated, he was very patient and answered all of my questions. Thanks guys amazing job!
On time, as promised. Reasonable rates, get them... tell your friends. We have.